Top 5 points to consider when choosing a SAP EDI Integration provider?
Does the supplier have full SAP integration capabilities?
It is important to understand the level of integration offered by a potential EDI provider. Many providers offer basic iDocs integration which inserts entries directly into the SAP database, whereas more sophisticated providers offer full publisher integration which enables EDI related functionality within the SAP user interface so finance teams can manage the whole process from within SAP.
Does the provider offer a proactive managed service?
With EDI facilitating some of your largest trading relationships, service levels have become crucial when choosing an EDI provider. Many EDI solutions either offer very basic support that doesn’t cover the day to day running of your EDI, or they claim to offer a fully managed service but it doesn’t proactively resolve complicated EDI issues on your behalf. If a large order hasn’t materialised due to an issue in the wider network, you need a provider who can identify where the issue lies, liaise on your behalf with other VAN providers and resolve the issue before you were even aware of it.
Is the EDI provider’s support based locally?
Another area of support that can cause issues with a complicated product like EDI is the first line support. It is imperative that this support is based locally so they can quickly understand any issues and competently liaise with technical teams to find quick resolutions. This isn’t the case for many global EDI providers who often use offshore first line support to reduce costs.
Does the provider offer scalability?
Scalability comes in many forms, from the solution itself, to support as well as infrastructure. In all of these cases it’s important to choose a provider that has the geographic presence as well as the solution architecture to scale your solution globally with the subsequent varied message types, partners and compliance rules.
Does the provider offer a simple and transparent pricing structure?
Many providers have different pricing structures for EDI and there can be unexpected hidden costs in many cases. These costs usually take the form of overage charges, additional help and advice (consultancy) and adding additional trading partners and message types. With this in mind, it’s important to look for a provider with a clear, consistent and transparent pricing structure which outlines all of the elements mentioned. A good provider will work with you at the outset of a project to understand your usage of EDI and agree appropriate data allowances so there are no surprises at a later date. A good fully managed service should also include help and advice and be available to guide you through the implementation process without any extra charges.
TrueCommerce provides a proactive fully managed service for EDI SAP integration which is supported by a UK service desk whilst offering global scalability and clear and transparent pricing. That’s why businesses like Sainsbury's, Travis Perkins, Asda and Hovis all rely on us to manage their most important trading relationships.
Download the EDI integration Datasheet to find out more or call TrueCommerce on 0345 643 6600 to discuss your EDI requirements.